Toronto · Senior Account Manager, Google
Senior Account Manager for Google, managing a $1.4M book of 120 direct & agency clients.
Run the business reviews. Translating account data into recommendations tied to what the client is actually trying to grow, not activity metrics.
Catch risk before it escalates. Usage drop-off, quiet support tickets, shifting budget language. Acting on those signals prevented $80K/month in churn.
Find the expansion nobody asked for. Scaled multiple accounts from $10K to over $30K/month by diagnosing what actually drove their profitability.
To cover the cracks that strategy can't reach. I also build the agents and technical systems that allow a business to track their online activity from clicks to leads to revenue generated.
A dashboard for running a whole book of accounts: charts you can click into, stakeholder maps, and an AI-written brief for every client. One part of it runs live, point it at any real company and it researches them and writes a brief on the spot.
I've run enough quarterly business reviews to know what separates a good one from a box-ticking exercise, so I built a tool that applies that same judgment automatically. Give it a quarter of account data and it writes a full business review, following the same rules I'd use by hand, with a note on each section showing which rule shaped it.
How I decide which accounts need me today. The CRM's 18 accounts play out 90 days under my playbook: automation handles the routine touches, and anything it can't resolve lands in a queue for me, with why it's there, what was already tried, and who to call.
Two browser games. Scores post to one shared leaderboard for everyone who visits.
I'm currently exploring Senior Account Manager and Customer Success roles in Toronto.
